This Privacy Policy describes how SIA Ricambi Crew (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit ricambi.lv, place an order, or contact us.
We process personal data in accordance with the General Data Protection Regulation (EU GDPR) and applicable Latvian laws.
1. Data We Collect
We collect the following categories of personal information:
1.1. Information you provide directly
- Name and surname
- Billing address
- Shipping address
- Email address
- Phone number
- Order details
- Payment confirmation (no card numbers are stored)
1.2. Automatically collected data
When you visit our website, we may collect:
- IP address
- Browser type
- Device type
- Pages visited
- Cookies
- Time spent on website
This information helps us improve website performance and security.
2. Purpose of Data Processing
We process your data for the following legitimate purposes:
2.1. Order processing
- Creating and managing orders
- Shipping the products
- Providing invoices
- Customer support
2.2. Communication
- Responding to inquiries
- Sending order updates
- After-sales support
2.3. Legal compliance
- Record keeping
- Accounting
- Tax requirements
- Fraud prevention
2.4. Website improvement
- Analytics
- Security monitoring
3. Legal Basis for Processing
We process personal data based on:
- GDPR Art. 6(1)(b) — performance of a contract (when you order goods)
- GDPR Art. 6(1)(c) — legal obligations (tax, accounting, invoices)
- GDPR Art. 6(1)(f) — legitimate interests (fraud prevention, security)
- GDPR Art. 6(1)(a) — consent (cookies, marketing email if you subscribe)
4. Data Storage and Security
We store your data on secure servers hosted in the European Union.
We apply industry-standard security measures, including:
- SSL encryption
- Firewalls
- Limited access by authorized personnel only
- Secure backups
We do not store or process card data — all payments are handled by secure payment providers (bank, PayPal, Revolut, Stripe, etc.).
5. Data Sharing
We do not sell or rent your personal data.
We may share limited data only with:
5.1. Logistics partners
- Latvijas Pasts
- Deutsche Post
- DHL / UPS (if used)
(Only name, address, phone number for delivery.)
5.2. Payment processors
- Banks
- PayPal
- Revolut
- Stripe
(We do not receive your card number.)
5.3. Accounting and legal compliance
- Our accounting service (for invoices and tax reporting)
- Government authorities if legally required
6. Data Retention
We keep your data only as long as necessary:
- Order-related data: 5 years (required by Latvian accounting law)
- Email correspondence: up to 2 years
- Website analytics: up to 2 years (anonymous)
After that, the data is deleted or anonymized.
7. Your Rights (EU GDPR)
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing
- Request data export (data portability)
You can submit any request via:
📧 info@ricambi.lv