{"id":64,"date":"2025-11-25T19:19:50","date_gmt":"2025-11-25T19:19:50","guid":{"rendered":"https:\/\/ricambi.lv\/wordpress\/?page_id=64"},"modified":"2025-11-25T19:19:50","modified_gmt":"2025-11-25T19:19:50","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/ricambi.lv\/index.php\/shipping-policy\/","title":{"rendered":"Shipping policy"},"content":{"rendered":"\n<p>This Shipping Policy explains how <strong>SIA Ricambi Crew<\/strong> (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d) processes, ships, and delivers orders placed on <strong>ricambi.lv<\/strong>.<\/p>\n\n\n\n<p>We ship motorcycle parts and accessories across the European Union and internationally.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Order Processing Time<\/strong><\/h2>\n\n\n\n<p>Orders are processed within:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>1\u20133 business days<\/strong> for in-stock items<\/li>\n\n\n\n<li><strong>3\u20137 business days<\/strong> for special orders or items coming from suppliers<\/li>\n<\/ul>\n\n\n\n<p>Processing time may be longer during holidays or unexpected delays (we will inform you by email).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Shipping Methods<\/strong><\/h2>\n\n\n\n<p>We use the following delivery methods:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2.1. Standard Postal Delivery<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Latvijas Pasts<\/li>\n\n\n\n<li>Deutsche Post<\/li>\n\n\n\n<li>Poste Italiane<\/li>\n\n\n\n<li>Other national postal services depending on warehouse location<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2.2. Express Courier (on request)<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>DHL<\/li>\n\n\n\n<li>UPS<\/li>\n\n\n\n<li>FedEx<\/li>\n\n\n\n<li>DPD<\/li>\n<\/ul>\n\n\n\n<p>Express shipping costs are calculated individually.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Shipping Costs<\/strong><\/h2>\n\n\n\n<p>Shipping cost depends on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>destination country<\/li>\n\n\n\n<li>weight and size of the parcel<\/li>\n\n\n\n<li>shipping method<\/li>\n\n\n\n<li>insurance (optional)<\/li>\n<\/ul>\n\n\n\n<p>Exact shipping cost is shown at checkout or communicated by email before payment.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Delivery Times<\/strong><\/h2>\n\n\n\n<p>Estimated delivery times:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>EU countries:<\/strong> 3\u201310 business days<\/li>\n\n\n\n<li><strong>International:<\/strong> 7\u201321 business days<\/li>\n<\/ul>\n\n\n\n<p>Please note: delivery times are estimates, not guarantees, and may vary due to customs, weather, or carrier delays.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Tracking<\/strong><\/h2>\n\n\n\n<p>Most parcels include a tracking number.<br>Tracking information will be emailed to you once the order is shipped.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Customs, Duties, and Taxes<\/strong><\/h2>\n\n\n\n<p>For deliveries <strong>outside the European Union<\/strong>, the customer is responsible for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>import taxes<\/li>\n\n\n\n<li>customs duties<\/li>\n\n\n\n<li>local VAT<\/li>\n\n\n\n<li>any additional border fees<\/li>\n<\/ul>\n\n\n\n<p>We do not control these charges and cannot estimate them.<\/p>\n\n\n\n<p>EU-to-EU shipments do not require customs clearance.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Incorrect Address or Failed Delivery<\/strong><\/h2>\n\n\n\n<p>If a parcel is returned to us because of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>incorrect or incomplete address<\/li>\n\n\n\n<li>unclaimed parcel<\/li>\n\n\n\n<li>refusal to accept delivery<\/li>\n<\/ul>\n\n\n\n<p>the customer is responsible for re-shipping costs.<\/p>\n\n\n\n<p>Shipping fees are non-refundable.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Lost or Damaged Parcels<\/strong><\/h2>\n\n\n\n<p>If your parcel is lost or arrives damaged:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>contact us within <strong>48 hours<\/strong><\/li>\n\n\n\n<li>provide photos and order number<\/li>\n<\/ul>\n\n\n\n<p>We will investigate the case with the carrier and offer a replacement or refund when possible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Split Shipments<\/strong><\/h2>\n\n\n\n<p>If your order contains multiple items, we may ship them separately depending on availability and warehouse location.<br>You will not be charged extra for split shipments unless otherwise agreed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>10. Contact Information<\/strong><\/h2>\n\n\n\n<p>For all shipping-related questions, contact us:<\/p>\n\n\n\n<p><strong>SIA Ricambi Crew<\/strong><br>Email: <strong><a>info@ricambi.lv<\/a><\/strong><\/p>\n\n\n\n<p>Address: <strong>Kri\u0161j\u0101\u0146a Valdem\u0101ra iela 149-6, Riga, LV-1013, Latvia<\/strong><br>VAT: <strong>LV40203675378<\/strong><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This Shipping Policy explains how SIA Ricambi Crew (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d) processes, ships, and delivers orders placed on ricambi.lv. We [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-64","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ricambi.lv\/index.php\/wp-json\/wp\/v2\/pages\/64","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ricambi.lv\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ricambi.lv\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ricambi.lv\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ricambi.lv\/index.php\/wp-json\/wp\/v2\/comments?post=64"}],"version-history":[{"count":1,"href":"https:\/\/ricambi.lv\/index.php\/wp-json\/wp\/v2\/pages\/64\/revisions"}],"predecessor-version":[{"id":65,"href":"https:\/\/ricambi.lv\/index.php\/wp-json\/wp\/v2\/pages\/64\/revisions\/65"}],"wp:attachment":[{"href":"https:\/\/ricambi.lv\/index.php\/wp-json\/wp\/v2\/media?parent=64"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}